Adeptra, the leader in Auto-resolution technologies that span the consumer lifecycle, today announced that a Santander project using Adeptra Auto-resolution™ was named a winner at the 2011 Credit Today Awards. The joint submission from Adeptra and Santander picked up the ‘Best Use of Technology’ award, fighting off tough competition from industry competitors and comes only a few months after Adeptra’s success in the FST Awards for its anti-fraud solution implemented at Nationwide.
Karen Tyler, head of fraud strategy at Santander said: “The successful implementation of Adeptra Auto-resolution has helped us to revolutionise the Santander approach to fraud detection. Our customers receive an unrivalled service through being better informed and the bank has reduced the level of fraud losses incurred.” She continued: “Delivering the highest level of service to the consumer has always been at the heart of our vision and this award win acknowledges the efforts we’ve made, and will continue to make.”
Read the full story here on the Adeptra website.