PowerPhone Reimagines Training 911 Operators
When he retired in 1984, Salafia formed PowerPhone, a Madison-based company specializing in call-handling protocols, training and quality assurance for 911 and police, fire and emergency medical dispatch. His purpose is shining a light on the vital role of the dispatcher has in emergency response. — In 2012, the company — with 23 full-time employees and another dozen consultants — eclipsed $4 million in earnings and now boasts more than 500 customers across the globe, includi