Microsoftonline mystery

Disappearing data (specifically: categories set in outlook contacts), just * poof cleared away… Anyone have an issue with data that gets altered on it?

The price was right to go in the cloud, but we are loosing control of our data – yesteryear, we could have fairly easily done a restore from our backups… now *poof… lost forevermore.

What does this mean for other types of data that are irretrievable?

Subject one user’s Outlook Categories have disappeared from some Contacts

Discussion Thread

Response

06/08/2011 08:52 PM

Dear (CTC tech support),

Please accept my sincerest apology for any trouble or inconvenience this issue has caused you and (the user).

Concerning your service request 110609-000440 I regret to inform you that it is not possible to do a restore to (the user’s) mailbox. Please see the following Help and How to article regarding restoring, http://www.microsoft.com/online/help/en-us/helphowto/7b8f6b68-625d-4f45-98d8-b178c1f3f27d.htm.

Please update the Service Request in the Microsoft Online Administration Center if you have any questions. Also, please let me know if I have your permission to close the service request.

Thank you for contacting Microsoft Online Services Technical Support.

BPOS Technical Support Engineer Phone: (866)-MSONLINE

0 views0 comments