Ronald Vernier is chief information officer, a position he assumed in September 2013. Mr. Vernier leads HSB Group’s global IT organization supporting the company’s specialty insurance businesses through business and technology transformation and the implementation of a worldwide shared service IT business model.
Mr. Vernier was senior vice president of operations for HSB’s custom accounts division from 2006 to 2013 and focused on building a customer centric service model to profitably grow a $300 million insurance business.
Prior to 2006, Mr. Vernier served in a variety of roles of increasing responsibility to develop best-practices for HSB’s call center by aligning people, processes and technology practices to optimize first call resolution, improve business process management, and enhance quote preparation and marketing service functions.
Mr. Vernier holds a bachelor of science degree in accounting and computer science from Saint Michael’s College. He serves on the board of Hartford’s Camp Courant.
March 1, 2017